Terms of Service

By engaging PixelPorch LLC you agree to these terms together with your Statement of Work ("SOW"). If the two conflict, the SOW controls for that project.

We provide website design, development, automation, and related services as described in your SOW. Work outside the SOW is a change request and requires written approval and, where applicable, additional fees before it begins.

Discovery Meetings and Planning & Content Meetings are complimentary and carry no obligation to proceed.

Unless the SOW states otherwise, project fees are billed in three milestones:

• 25% deposit to schedule and begin work
• 25% at the design approval milestone
• 50% at completion, prior to launch and transfer of ownership

Invoices are due on receipt unless stated otherwise. Late payment may pause work and delay the schedule. PixelCare subscriptions are billed monthly in advance.

Each plan includes a defined number of consolidated revision rounds, stated in your SOW. Additional rounds, redirections after approval, or new requirements are billed at our then-current rate with your written approval.

You agree to provide content, access, feedback, and approvals in a timely manner, and you confirm that you hold the rights to any material you supply. Delays in materials or approvals extend the schedule accordingly.

Upon receipt of final payment, ownership of the custom deliverables produced for you transfers to you. We retain ownership of our pre-existing tools, frameworks, components, and know-how, and grant you a perpetual, non-exclusive license to use them as embedded in your deliverables. Third-party assets remain subject to their own licenses.

Projects may rely on third-party platforms for hosting, email, scheduling, payments, or similar functions. Those services are governed by their own terms and pricing, and we are not responsible for their availability, changes, or outages.

We correct defects in the work we built for 60 days after launch at no additional charge. This does not cover new features, content changes, third-party failures, or issues caused by modifications made without us. Ongoing maintenance is provided through PixelCare.

We do not guarantee specific search rankings, traffic levels, lead volume, revenue, or other business outcomes. SEO setup improves a site's foundation but does not guarantee a particular search ranking.

To the fullest extent permitted by law, our total liability arising out of an engagement is limited to the amount you paid for the services giving rise to the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.

Either party may terminate an engagement with written notice. You remain responsible for work completed and expenses incurred through the termination date. Deposits are non-refundable once work has begun.

These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Maryland.

Questions about these terms may be sent to hello@pixelporch.org.