Effective date: July 27, 2026
1. Deposits
The 25% deposit reserves your place in our schedule and funds initial work. It is non-refundable once work has begun. If we have not begun work, you may request a refund of the deposit in writing.
2. Milestone payments
Payments for milestones that have been delivered are non-refundable. If you cancel mid-project, you are responsible for work completed through the cancellation date, and any unearned balance is returned.
3. Completed projects
Once a project has launched and final payment has been made, fees are non-refundable. Defects in what we built are corrected at no charge for 60 days after launch.
4. PixelCare subscriptions
PixelCare is billed monthly in advance and runs month-to-month. You may cancel with 30 days' written notice. No refunds are provided for partial months, and unused monthly update time does not roll over.
5. Third-party costs
Domain registrations, hosting, licenses, stock media, and other third-party costs are non-refundable and are governed by the applicable vendor's terms.
6. Chargebacks
Please contact us before initiating a chargeback. We will work in good faith to resolve any billing concern.
7. Requesting a refund
Send refund requests in writing to hello@pixelporch.org with your project name and invoice reference. We acknowledge requests within two business days.